Changing Your Mind

Except where required by law, we do not offer refunds or exchanges simply because you change your mind after downloading or accessing the digital files.

Before purchasing, please review the product description, included sizes, skill level, language, and printing requirements. If you ordered the wrong pattern and have not accessed the files, contact us promptly so we can review your request.

This does not affect your rights if the product is faulty, not delivered, or not as described.

Download or File Problems

Contact us if your download link is missing or does not work, a PDF will not open, or you receive an incorrect or incomplete file. We will help you access the correct files or provide a working replacement.

If the product is faulty or not as described, we will provide the remedy required by applicable law. Depending on the circumstances, this may include a correction, replacement, price reduction, or refund.

Technical troubleshooting does not remove or delay any remedy you are legally entitled to receive.

Duplicate Purchases

If you accidentally purchase the same pattern twice for your own use, email us with both order numbers and the checkout email address.

Once we verify that the purchase was an accidental duplicate, we will refund the duplicate purchase. Your original purchase will remain available to you.

How to Request Help

Email plyford.support@gmail.com and include:

• Your order number or other proof of purchase.
• The email address used at checkout.
• The name of the pattern you purchased.
• A short explanation of the issue or request.
• A screenshot of any error message, if available.

Please do not send passwords or full payment details. Contacting us promptly helps us investigate, but does not shorten any statutory claim period.

Receiving Your Refund

We will email you with the outcome of your request. Approved refunds are issued to the original payment method, unless another arrangement is agreed and permitted by law. We do not charge a refund processing fee.

We issue refunds without undue delay and within any legally required deadline. The time it takes for the credit to appear depends on your payment provider.

If a confirmed refund has not appeared, contact your payment provider or email us for the refund reference.

Your Consumer Rights

Nothing in this policy excludes mandatory rights under the consumer laws that apply to your purchase.

Where a statutory withdrawal period applies to digital content, it is not automatically lost because a product is digital. Any loss of that right depends on meeting the applicable legal requirements, including express consent, acknowledgement, and confirmation where required.

To exercise an applicable cancellation right, send us a clear statement that you wish to cancel, with enough information to identify your order. You do not need to use a particular email subject line.