Our Digital Products

Plyford sells downloadable PDF sewing patterns and related instructions. Unless a listing expressly states otherwise, you are purchasing digital files, not a finished pouch, printed pattern, fabric, tools, or sewing supplies.

Check the product description before ordering for the included files, sizes, language, skill level, and printing requirements. Product photographs show examples of finished projects and are not physical items included with your purchase.

Placing an Order

You must be legally able to enter into a purchase agreement, or purchase with the involvement of a parent or legal guardian. Provide accurate billing details and an email address you can access so that we can communicate about your order.

If you notice an error in your order details, contact us promptly. We may need to verify your purchase before changing an email address or restoring access to a download.

Prices and Payments

The price, currency, applicable taxes, and available payment methods are shown during checkout. Review the total before completing your purchase. Your payment provider may apply its own currency conversion rates or fees.

Prices and offers may change for future purchases. A later price change does not change the amount agreed for an existing order. If a material pricing or listing error affects your order, we will contact you to resolve it, including a refund if the order is cancelled.

Delivery and Download Access

Digital files are supplied through the download method described at checkout or in your order communications, after successful payment confirmation.

Expected delivery time: [Insert the actual digital delivery timeframe.]

If you cannot find or access your download, check your spam folder and contact plyford.support@gmail.com with your order number and checkout email address. Keep a backup of the files once downloaded.

Using Your Pattern

Your purchase gives you a non-exclusive right to download, save, and print the files for your own use, subject to the license disclosed with the product before purchase. Ownership of the digital content is not transferred.

• Do not share, upload, resell, or redistribute the PDF files, templates, or instructions without permission.
• Do not reproduce our illustrations or written instructions for publication or resale without permission.
• Permission to sell physical items made from a pattern is governed by the license stated on its product page. Contact us before purchasing if this is unclear.

Preparing Your Sewing Project

You will need a device and software capable of opening PDF files. Where printing is required, follow the paper-size, scale, and test-square instructions in the pattern before cutting your fabric.

Finished results can vary with fabric, batting, seam allowances, equipment, and sewing technique. Follow your sewing machine’s safety instructions and use materials suitable for your equipment. This does not limit your rights if a supplied file or pattern is faulty or not as described.

Refunds and File Problems

Please review our Refund Policy before purchasing. Refund and cancellation requests are handled under that policy and applicable law.

Contact us if you receive the wrong file, a file is corrupted, your purchase is not as described, or you cannot access your order. We will review the issue and provide an appropriate remedy where required.

Purchasing digital content does not, by itself, waive any statutory cancellation rights. Where a waiver is legally permitted, the required consent and acknowledgement must be obtained separately.

Support

For order, download, or pattern questions, email plyford.support@gmail.com. Include your order number and a description of the problem. For sewing questions, include the pattern name and relevant page or step.

Please do not send passwords, full payment-card details, or other unnecessary sensitive information.

Acceptable Use

Do not use our store for unlawful or fraudulent activity, attempt to access another customer’s orders, interfere with the store’s operation, or upload harmful code.

We may restrict access where reasonably necessary to address fraud, security risks, or misuse. This does not remove our obligations relating to legitimate purchases or your statutory rights.

Privacy and Service Providers

Our store is hosted by Shopify. Shopify and other providers help operate checkout, process payments, deliver digital files, and support store services. Information submitted to the store may be shared with these providers and processed in countries other than your own.

Read our Privacy Policy for details about personal information and your choices. Information about Shopify’s privacy practices and available rights can also be found in Shopify’s Privacy Policy and its privacy portal .

Your Rights and Disputes

If you have a concern about a purchase, please contact us so we can try to resolve it. You retain any rights to seek assistance from a consumer authority or bring a claim in a court available to you under applicable law.

Nothing in these terms excludes liability that cannot lawfully be excluded, or removes mandatory protections relating to faulty, undelivered, or misdescribed digital content.

Updates to These Terms

We may update these terms to reflect changes to our store, products, or legal requirements. The updated version will be published here with a revised effective date.

The terms in effect when you place an order apply to that purchase, unless a change is required by law or separately agreed with you. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.